SHIPPING & RETURN

 

 

 

 

THIS WAY YOU WOULDN'T MISS OUT ON YOUR FAVORITE PIECE.

 

 

ONCE WE HAVE RECEIVED YOUR PAYMENT, THE INSURED SHIPMENT WITH DHL WILL TAKE PLACE WITHIN 3-5 WORKING DAYS.

IT CAN HAPPEN THAT THE SHIPMENT TO FOREIGN COUNTRIES CAN BE DELAYED BY A FEW DAYS.

AFTER THE GOODS HAVE BEEN HANDED OVER TO OUR PARCEL SERVICE DHL, A CONFIRMATION OF SHIPMENT WITH THE TRACKING NUMBER WILL BE SENT BY EMAIL. WITH THIS TRACKING NUMBER THE DELIVERY CAN BE TRACKED ONLINE.

THE SHIPPING COSTS WITHIN GERMANY ARE 5,49€.

THE SHIPPING COSTS FOR OTHER COUNTRIES DEPEND ON THE RELEVANT ZONE.

 

FOR DELIVERIES OUTSIDE THE EUROPEAN UNION, CUSTOMS DUTIES AND TAXES AS WELL AS COSTS FOR THE TRANSFER OF MONEY BY CREDIT INSTITUTIONS (E.G. TRANSFER OR EXCHANGE RATE FEES) MAY BE CHARGED. THESE POSSIBLE ADDITIONAL CHARGES HAVE TO BE PAID BY THE CUSTOMER.

CRML CREEM IS NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY DESTINATION CUSTOMS CLEARANCE PROCESSES OR OTHER UNFORESEEN CIRCUMSTANCES.

FOR FURTHER INFORMATION OR QUESTIONS, PLEASE CONTACT YOUR LOCAL BANK OR CUSTOMS OFFICE.

 

 

 

 

REFUND

IF YOU ARE DISSATISFIED WITH YOUR PRODUCT OR WANT TO EXCHANGE IT FOR ANOTHER SIZE, YOU CAN RETURN IT WITHIN 14 DAYS.

THE COSTS ARE TO BE PAID BY THE CUSTOMER.

PLEASE CONTACT US IN THIS CASE.

YOU WILL THEN RECEIVE A REFUND OR YOUR DESIRED SIZE, IF IT IS STILL IN STOCK.

THE PRODUCT MUST BE IN ITS ORIGINAL CONDITION WITH THE ORIGINAL LABELS.

IN ADDITION, THE GOODS MUST NOT BE WORN OR DAMAGED.

 

 

THE RETURN SHIPPING COST IS NON-REFUNDABLE FOR ALL ORDERS.